![]() You know she knew they were already closed. It makes me feel like I am getting dismissed. I was sent to a recording of the customer service being CLOSED. I called today to inquire and was told I would have to speak to someone in customer service and was transferred- it was 5:10pm. I am so disappointed and disgusted by this. I have returned items in the past with no issues. 3 days later the second ring is still not showing received and now Im honestly scared I am out of my $2000.00 after reading all of the claims against this company. I called and asked customer service about it - **** advised that they have to inspect it. BOTH RINGS IN THE SAME BOX- showed receipt of the lesser of the two. ![]() They showed receipt of one and not the other. ![]() I put the two pieces of Jewelry in the SAME box. I was not satisfied with the Jewelry- so I called and got two return authorization numbers. I purchased two pieces of Jewelry from Gem Shopping Network. i am very sorry i tried doing business with these guys. i don't think that mattered at all, obviously. they were made aware that i had to pospone my wedding due to their lack of care. i have bought literally hundreds of pieces of jewelry from many different sources and have never had this kind of trouble. i will be very surprised if they are ever sent. this was my first purchase and i would be crazy to try to order from them again. of course, that has not happened and i think it will continue to be the same response day after day. that was srtange because they were supposed to be brand new. she said on of the rings required deep cleaning and had to be sent back to the vendor. finally i found ******* who promised o find out what happened to my order. i called day after day and was promised calls back, which didn't come. i kept getting the standard response about quality control. after several days went by, i called them and asked about the rings. i was told they would be sent by monday or tuesday. ![]() On october 15, I ordered 2 rings that were being auctioned on gem blue, on gem shopping network. ![]()
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